At BikeEssence, we understand that when you order new cycling gear, you’re eager to hit the road or trail. That’s why we’ve streamlined our delivery process to get your equipment to you as quickly and efficiently as possible, wherever you are in the world.

Our Delivery Promise

We process all orders within 1-2 business days and offer two shipping options to suit your needs and budget. Whether you’re stocking up on accessories or investing in a new bike, we’ll ensure your package arrives safely and on time.

Standard Shipping (Recommended)

For cyclists who want their gear quickly, our standard shipping option delivers in 10-15 business days after dispatch via premium carriers DHL or FedEx.

  • Flat rate fee: £12.95 (regardless of order size)
  • Package tracking included
  • Reliable, expedited service
  • Recommended for time-sensitive orders

Free Shipping Option

For orders over £50, we offer free shipping via EMS with delivery in 15-25 business days after dispatch.

  • No shipping costs for qualifying orders
  • Economical choice for larger purchases
  • Tracking number provided
  • Great value for complete bike orders or multiple items

International Delivery Information

We ship worldwide to most countries (excluding some remote areas and parts of Asia). Our logistics partners are experienced in handling bicycle equipment, ensuring your order arrives in perfect condition.

Easy Returns Within 15 Days

Not completely satisfied with your purchase? We offer a straightforward 15-day return policy from the date of delivery. Simply contact our customer service team at [email protected] to initiate a return.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep.

Have Questions?

Our customer service team – all passionate cyclists themselves – are happy to help with any delivery inquiries. Email us at [email protected] and we’ll get back to you within 24 hours.

Now that you know how we’ll deliver your cycling essentials, why not browse our collection and find your next adventure companion?

Happy riding,
The BikeEssence Team