Privacy Policy

Last Updated: [Insert Date]

At BikeEssence (“we”, “us”, or “our”), operated by XLC Shop, we are committed to protecting your privacy while providing premium cycling equipment through our website bikeessence.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information to provide and improve our services to cycling enthusiasts:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our bikes, clothing, or accessories.
• Transaction Information: Details about purchases of our cycling products including helmets, locks, tools, and other equipment.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your interactions with our customer service team at [email protected].

2. How We Use Your Information

Your data helps us deliver the premium cycling shopping experience you expect from BikeEssence:

• Process orders for our high-performance bikes and cycling gear
• Provide secure payment processing through our trusted partners
• Deliver worldwide shipping (excluding some remote areas and parts of Asia)
• Improve our product range including female cycling clothing and specialized equipment
• Respond to inquiries about our products like the Locks1 security range or maintenance tools
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance website security

3. Data Sharing and Disclosure

We value your trust in our cycling brand and only share data when necessary:

• Payment Processors: To complete transactions for Visa, MasterCard, JCB, and PayPal payments
• Shipping Providers: To deliver your cycling equipment to your doorstep
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Companies that help operate our website (hosting, analytics) under strict confidentiality

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is as important to us as the quality of our cycling products:

• Data is stored on secure servers with industry-standard encryption
• We implement physical, electronic, and administrative safeguards
• Payment details are processed securely and we never store full card information
• Regular security audits of our systems

5. Your Rights

As a valued BikeEssence customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like premium bike components working together, our site uses cookies to function smoothly:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us improve our cycling product offerings
• Marketing Cookies: Allow us to show relevant cycling equipment ads

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship cycling equipment globally (excluding some areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy as we expand our cycling product range or when regulations change. Significant changes will be communicated to our customers.