Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using bikeessence.com, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part, please refrain from using our website.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of XLC Shop or its licensors and is protected by intellectual property laws. Unauthorised use may violate copyright, trademark, and other laws.

1.3 User Responsibilities

You agree to:

• Provide accurate and current information when creating an account or making purchases
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorised access to our systems
• Not reproduce, duplicate, or resell our products without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If a product received differs substantially from its description, you may return it under our Returns Policy.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or offer a suitable alternative.

2.3 Safety Notice

Certain products (helmets, saddles, Locks1 security products) are designed for specific uses. Always follow manufacturer guidelines and local laws when using cycling equipment.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept by processing your payment and dispatching the goods. We reserve the right to refuse any order at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm that the payment method used is yours or that you have authorisation to use it.

3.4 Order Confirmation

You will receive an order confirmation by email once your payment is processed. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain remote areas and most Asian countries. Additional restrictions may apply to specific products.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We will assist in tracking your package.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Helmets
• Saddles
• Locks1 security products

Exceptions apply if items are defective or damaged upon arrival.

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Complete our Return Request Form
3. Wait for approval and return instructions
4. Ship your return to: XLC Shop, 33 Rosemary Ln, Lancaster, GB LA4S 2RG

5.4 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect your return. Return shipping costs are the customer’s responsibility unless the return results from our error.

6. Liability and Disputes

6.1 Limitation of Liability

XLC Shop’s liability for any claim related to your use of bikeessence.com or purchase of our products is limited to the purchase price of the product in question. We are not liable for any indirect, incidental, or consequential damages.

6.2 Product Use

You assume all risks associated with the use of our products, including proper installation and maintenance of cycling equipment.

6.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of bikeessence.com constitutes acceptance of the modified Terms.

8. Contact Information

For questions about these Terms or any other matter, please contact us at:

XLC Shop
33 Rosemary Ln
Lancaster, GB LA4S 2RG
Email: [email protected]